Resources for customers

Make the most of the health and wellbeing services available to you on your plan.

Wellbeing services

When you need access to expert medical advice and guidance, we’re here to help - whenever and wherever you need us.

Global Virtual Care

We know how important it is to get the healthcare you need, when you need it. In addition to the extensive network of doctors and facilities available on your health plan, Global Virtual Care provides you with on demand access, 24/7, to a team of international doctors by telephone or video call.

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Second Medical Opinion

When you’re facing unexpected health challenges, you want to know that every option has been explored before making any big decisions on your care pathway. That’s why we’ll connect you with leading independent medical experts to provide a full review of your situation, giving you extra reassurance when you need it most.

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Manage your health plan and access virtual health and wellbeing services all in one place with MembersWorld.

Available on web and in the app stores, with MembersWorld you can:

Submit and track claims
Request pre-authorisation, with instant decisions for certain treatment pathways
Quick access to view your benefit information and documents
Contact us 24/7 via messaging
View membership cards – on and offline
Manage cards and make payments

You can also access wellbeing services directly from MembersWorld:

Book a consultation with a doctor via Global Virtual Care - same day appointments are available 24/7
Request a Second Medical Opinion on an existing diagnosis from leading experts
SME and Corporate customers can access Bupa LifeWorks for support with mental, physical, social and financial wellbeing

Employee services

Our Corporate and SME customers can access additional wellbeing programmes as part of their company health plan, offering wellbeing support at work or at home.

Bupa LifeWorks

As a member of our company health plans, you and any eligible dependents have access to Bupa LifeWorks, your Employee Assistance Programme (EAP). As well as 24/7 confidential support, there are personalised resources available including counselling, and many digital wellbeing tools to support your mental, physical, financial, and social wellbeing.

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Assignment Support Programme

Relocating abroad is an exciting adventure, but we know that the preparation can feel daunting. We have partnered with Teladoc Health to provide you with practical information ahead of your assignment, such as where to pick up medications or consult with a doctor.

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Global Virtual Care and Second Medical Opinion are provided by a third party, Teladoc Health, directly to you. Bupa LifeWorks is provided by a third party, TELUS Health, directly to you. Sukoon and Bupa Global assumes no liability and accepts no responsibility for information provided by these third parties, or the performance of the services. Support and information provided through these services does not confirm that any related treatment or additional support is covered under your health plan. These services are not intended to be used for emergency or urgent medical treatment.